Privacy Policy & Legal Compliance

1. Introduction

At THUNDER E-BIKES LTD, we are committed to protecting our customers’ privacy and ensuring full compliance with all applicable laws in the United Kingdom. This policy explains how we collect, use, and protect your personal information, as well as our firm commitment to selling only legal and safe electric bicycles.

We also want to be completely transparent about UK laws governing electric bikes and clarify that we DO NOT sell or distribute illegal motors or batteries. Our goal is to provide you with a reliable and worry-free electric mobility experience.

2. Legal Compliance in

the United Kingdom

Electric bicycles are subject to specific regulations in the UK, and at THUNDER EBIKES LTD, we ensure that all our products fully comply with these laws.

What Does UK Law Say About Electric Bikes?

 ✅ EAPC (Electrically Assisted Pedal Cycles

A road-legal electric bicycle in the UK must comply with EAPC regulations, which means:

• The motor must not exceed 250W

  in power.

• Electric assistance must only be activated while pedalling.

• The maximum assisted speed is 15.5 mph (25 km/h).

• No registration, insurance, or driving licence is required for use on public roads.

✅ High-Powered Electric Bikes
If an electric bike has a power output above 250W or can travel over 15.5 mph using throttle alone, it is classified as a motor vehicle under UK law. This means:

• It must be registered with the DVLA (Driver and Vehicle Licensing Agency).

• It requires insurance and a valid driving licence.

• It must meet tax and registration requirements.

🔴 Important: Using a high-powered electric bike on public roads without meeting these legal requirements could result in fines, legal penalties, and even confiscation of the vehicle.

3. Commitment to Legality and Safety

At THUNDER E-BIKES, our top priority is customer safety and compliance with UK law. Therefore:

✅ All our products meet UK legal standards and are UKCA and CE certified for safety and quality assurance.
✅ We do not sell or distribute illegal motors or batteries that could put your safety or legal status at risk.
✅ We educate our customers about the legal requirements before they purchase an electric bike.
✅ We offer technical and legal advice to ensure our products are used safely and appropriately.

📌 If you choose to modify your bike with unauthorised components, you do so at your own risk and outside the scope of our warranty and legal responsibility.

4. Data Protection & Privacy

Your privacy is extremely important to us. We handle your personal information in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Data Do We Collect?

When you interact with our company (whether purchasing a product, visiting our website, or contacting us), we may collect:
| Your name and contact details (email, address, and phone number).
| Payment and billing information (processed securely and encrypted).
| Information about your website interactions, such as pages visited or products viewed.

How Do We Use Your Information?

We use your data to:
✅ Process your orders and deliver products.
✅ Provide customer support and technical assistance.
✅ Improve our services and offers, based on your interests.
✅ Meet our legal and security obligations.

Do We Share Your Information with Third Parties?

🔒 We DO NOT sell or trade your personal data.
However, we work with trusted service providers (such as payment platforms and delivery services) to process your orders securely.

Your Data Protection Rights

You have the right to:
🛑 Request access to your personal data.
🛑 Correct inaccurate or outdated information.
🛑 Request the deletion of your data in certain cases.
🛑 Restrict or limit how your data is processed.

5. Customer Responsibility

When purchasing an electric bicycle from THUNDER E-BIKES LTD, you agree to:

🚦 Use it in accordance with UK laws and regulations.
⚠ Avoid illegal modifications that could affect safety or compliance.
📖 Stay informed about legal requirements, especially when purchasing a high-performance model.

6. Contact & Support

If you have any questions regarding our policies, products, or legal compliance, we are here to help. You can reach us via:

📧 Email: thunderebikesltd@gmail.com
📍 Address: Arch 284, Belinda Rd, SW9 7DTD
📞 Phone: 07454258593

Thank you for choosing THUNDER EBIKES LTD. We are committed to providing you with safe, legal, and high-quality electric bikes, promoting a responsible and sustainable future of mobility. 🚴‍♂️⚡